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The help desk is the entry point for all of our services. We will make sure your questions or requests are answered by the appropriate team as quickly as possible.

Online Help

Check our Frequently Asked Questions and How do I? sections for help in finding answers to your questions. The Site map and Search page can also help you find information available on this website.

Business Hours

We are open from Monday to Friday, 8:30 a.m. to 4:30 p.m. (ET).

We are closed on Canadian statutory holidays and between Christmas and New Year's Day.

The working hours of regional information centres may differ.


Send us an email via the online form. We respond to email within 2 hours during regular working hours.


Phone: 613-998-8544
Toll-free: 1-800-668-1222
Fax: 613-993-7619

Address and Directions

National Research Council Canada
Canada Institute for Scientific and Technical Information
1200 Montreal Road, building M-55
Ottawa, ON  K1A 0R6

Map and driving directions to NRC-CISTI in Ottawa.