NRC Proxy server

• Sometimes when I'm logged in to the proxy, it stops working. Why?
• How do I log off the proxy server?
• My username and password weren't accepted by the proxy server.
• My bookmarks aren't working. Why?
• How can I link to an article from an email alert?
• I can't access a licensed resource.

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Sometimes when I'm logged on to the proxy, it stops working. Why?

You have "fallen off" the proxy. The last page you requested is not in the list of resources that we provide access to. In order to use the proxy again, return to the proxy login page for the internal NRC-CISTI National Science Library website. Alternatively you can use the NRC proxy bookmarklet (a bookmarked application) which will also take you to the proxy login page.

How do I log off the proxy server?

To discontinue using the proxy during your web session, close and then reopen your browser window.

My username and password weren't accepted by the proxy server

Possible Solutions:

• Double check that you are entering the correct NRC-CISTI account username and password.
• Is your NRC-CISTI account active? Is your password valid? You can test to see if your account and password are correct and active by changing your password. Put in your username and password, and click OK. If the system accepts these and brings up the Password Change page, then your account is active and your username and password are correct. DO NOT actually change your password; DO NOT enter any information in the boxes for old and new password, as it can take up to two days for the change to carry over from the NRC-CISTI system to the proxy server.
• For clients trying to access other NRC intranets using login information other than a NRC-CISTI account, ensure that you are using the correct username and password.

My bookmarks aren't working from home. Why?

When using a third party Internet Service Provider at home (e.g. AOL Canada, Rogers, etc.) via DSL, cable, ISDN, or regular modem, you will not be able to access NRC intranets or NRC-CISTI licensed resources, because you are not recognized as a NRC employee.

You will need to use the NRC Employees Proxy Server Login or, the NRC proxy server bookmarklet (bookmarked application) to access directly to your favourites from home.

How can I link to an article from an email alert?

Email alerts (e.g. journal Table of Contents email alerts) provided by some publishers and vendors contain web links to NRC-CISTI licensed full text content that are not properly suffixed for our proxy. For this reason, email alert services will no longer work remotely as clickable links, though they will continue to work properly if used from NRC networks with NRC IP addresses.

To access to these NRC-CISTI restricted licensed resources from outside of NRC, use the NRC proxy bookmarklet (bookmark application).

I can't access a licensed resource

If you cannot access a licensed resource, NRC-CISTI may not have a license or there may be a problem with it. Ask NRC-CISTI for assistance on using the resource.