Materials on this Web site were produced and/or compiled by the Canada Institute for Scientific and Technical Information (CISTI) for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.
The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.
Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Canadian Institute for Technical and Scientific Information. We ask only that:
The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Canada K1A 0R5
Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact:
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Canada K1A 0S5
Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.
To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact the Help Desk:
Canada Institute for Scientific and Technical Information (CISTI)
National Research Council Canada
1200 Montreal Road, Building M-55
Canada K1A 0R6
Questions or comments regarding this policy, or the administration of the Privacy Act in NRC-CISTI may be directed to:
Coordinator, Access to Information and Privacy
Executive Offices Secretariat
National Research Council Canada
1200 Montreal Road, Building M-58
Canada K1A 0R6
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner of Canada at 1-800-267-0441 or http://www.priv.gc.ca/index_e.asp.
Necessary measures have been taken to protect the confidentiality of the personal information you provide.
The information you provide is collected under the authority of the Privacy Act. We will use this information only for use of your account. Your personal information will be held in NRC-CISTI's Client Registration System. It is protected under the Privacy Act.
According to the Privacy Act, you have rights with respect to the information you submit. You may upon request:
For more information about your rights, see InfoSource. This is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.
The NRC Canada Institute for Scientific and Technical Information (NRC-CISTI) respects the Official Languages Act and the relevant Treasury Board policies, and is committed to ensuring that all information and services on this site are available in both English and French (or in one language only if a unilingual office). However, users should be aware that some information from external sources that are not subject to the Official Languages Act is only provided as a convenience and is available only in the language in which it was provided.
The Canada Institute for Scientific and Technical Information (CISTI) is committed to equitable access to information, regardless of the technologies used. We are continually striving to make our site accessible to all, including persons with disabilities and to those who use assistive devices.
The Canada Institute for Scientific and Technical Information (CISTI) Web site is developed according to the Common Look and Feel Standards for the internet, including the Accessibility Standards which require compliance with the World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI) Guidelines Version 1.0 - Priority 1 and 2 Checkpoints.
The Canada Institute for Scientific and Technical Information (CISTI) has included some accessibility features on the Web site for the benefit of individuals using assistive technology.
Skip Navigation links are used mainly for use with assistive technologies such as screen readers, and PDA's (Personal Digital Assistants). They allow readers to skip directly to the content or to a local sub menu. The Skip Navigation links are placed in the upper left hand corner of the screen. A white spacer image holds the link and the alternative text indicates how it works.
If you have any questions about the accessibility of this site or if you are having trouble accessing information, you can contact us by:
The NRC Canada Institute for Scientific and Technical Information (NRC-CISTI) Web site provides links to various Web sites external to the Government of Canada. The NRC-CISTI is not responsible for the accuracy, reliability or currency of the information contained on external sites. All reasonable efforts have been made to confirm the accuracy of external hyperlinks as of the "Updated" date available on all the NRC-CISTI Web pages. Please be aware that hyperlinks do change from time to time and in some cases those changes may not be reflected immediately. Please contact us if you encounter broken links by using the online form.
The National Research Council's Canada Institute for Scientific and Technical Information, and its employees are committed to delivering quality services in a cost effective manner. We endeavor to provide the highest service standards and the best possible service to our clients. We aim to ensure your satisfaction, abiding by the following principles:
We will make it easy for you to contact us. Our priority is dependable, prompt and accurate service delivered in a timely, cost-effective manner with your convenience in mind. We will serve you in the official language (English or French) of your choice at our designated locations.
We want you to understand what services are available and how you can contact us with comments and questions. We will provide clear, comprehensive and accurate billing with a choice of convenient payment options.
We are responsive to your needs and committed to improvement by seeking your views on how this can be accomplished. We will listen and respond to what you say and you will be treated with respect. We welcome your suggestions and comments -- they represent our opportunity to improve. Our services will be regularly reviewed and improved upon, incorporating feedback obtained from our clients. And, of course, your cooperation in providing full, accurate and timely information will help us provide you with quality service.
NRC-CISTI together with its collaborator Infotrieve Canada Inc. consistently meets or exceeds the following standards: